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Website Terms and Conditions of Use and Additional Services Offered by WeCo

Binding document – Last revision: 30 April 2026

Welcome to www.wecobatteries.com and the services connected to it. The term “Website” refers to this website and/or application, its entire content, features, design, software and functionalities, and links to external services, including mobile applications (hereinafter also the “WeCo Apps”) and the online configurators made available by WeCo.

This Website is owned by WeCo S.r.l. (hereinafter “WeCo”) – Registered office: Viale J.F. Kennedy 121, 50038 Scarperia e San Piero (FI), Italy – VAT No. and Tax Code 06567530487 – REA No. FI-638783 – Certified email (PEC): [email protected] – Email: [email protected].

WeCo is the Data Controller of personal data collected through the Website pursuant to Regulation (EU) 2016/679 (“GDPR”) and Italian Legislative Decree 196/2003, as subsequently amended (“Privacy Code”).

These Terms and Conditions of Use (hereinafter the “Terms”) govern access to and use of the Website and the ancillary services offered by WeCo, including the WeCo App, the Configurator and the assistance portal known as WeCare. Browsing the Website or using the above services implies full acceptance of these Terms. If the user does not accept them, the user is invited to discontinue use immediately.

1. Acceptance of the Terms and Amendments

Each time the user accesses the Website and/or uses the services offered by WeCo, the user agrees to comply with and be bound by the Terms in force on the date of access. If the user does not agree to be bound by these Terms, the user is requested to stop accessing or viewing the Website and not to use, publish, copy or distribute in any form or manner the information published on the Website.

Acceptance of these Terms occurs by conduct, through access to and browsing of the Website, without prejudice to the fact that for certain specific functions (account registration, apps, WeCare portal, etc.) explicit approval may be required (checkbox or similar).

WeCo reserves the right to amend these Terms at any time, giving notice by publishing them on the Website together with the date of the latest revision. Amendments will take effect upon publication; users are therefore invited to review the Terms each time they access the Website. Registered users will receive a notice upon their first subsequent access to the Website, the app or the WeCare portal. The methods of acceptance will be the same as described above, namely by conduct or by express approval.

For persons qualifying as “consumers” pursuant to Article 3 of Italian Legislative Decree 206/2005 (“Consumer Code”), the mandatory rights provided by applicable law remain unaffected.

2. Newsletter, Communications and Optional Consent

Users may, on an entirely voluntary basis, subscribe to the WeCo newsletter in order to receive updates regarding new content, amendments or additions to the Website. Subscription requires free, specific, informed and unambiguous consent pursuant to Article 7 of the GDPR; such consent may be withdrawn at any time and as easily as it was given, by clicking the “unsubscribe” link included in each communication or by writing to [email protected].

Subscription to the newsletter does not guarantee timely receipt of all updates, as emails may not be sent or delivered due to technical, network or anti-spam filtering reasons not attributable to WeCo. Subscription to the public newsletter does not constitute a public offer or contractual commitment in relation to products placed on the market by WeCo.

3. Intellectual Property Rights

WeCo is the exclusive owner of copyright on the Website and on all ancillary services connected or related to it and on their content, including the overall appearance, texts, graphic design, images, videos, files, technical diagrams, datasheets, software and source code.

Users may view and download files available on the Website, the app and the WeCare portal exclusively for personal and non-commercial use, unless they have entered into a specific agreement with WeCo authorizing otherwise. Any other use is expressly prohibited. Except as permitted above, it is prohibited to reproduce, in whole or in part, transmit by electronic or other means, modify, distribute or use for public or commercial purposes, unless contractually agreed, any content of the Website without WeCo’s prior written authorization.

The entire content of the Website, the app and the WeCare portal is protected by copyright and/or other intellectual property rights. No copyright notice, intellectual property notice, trademark, logo, legal notice or other identifying information may be removed from any materials that are downloaded.

“WeCo”, the figurative marks and the product names shown on the Website are trademarks of WeCo and/or its affiliates and may not be used without prior written authorization. Other distinctive signs appearing on the Website may be trademarks of their respective owners and may not be used for purposes other than the demonstrative purposes for which they were included on the Website.

The software and/or firmware of the WeCo Apps are protected by copyright and industrial property rights. Any alteration, hacking, decompilation, reverse engineering, tampering with credentials, or improper use intended to alter the security or performance functions of WeCo products will be prosecuted under applicable law, in both civil and criminal proceedings (see, in particular, Article 64-bis et seq. of Italian Law 633/1941 and Italian Legislative Decree 30/2005).

The user acknowledges and accepts that access to and/or use of the Website does not grant the user any ownership, right or license in relation to the Website, other than the limited right to use it in accordance with these Terms.

Reservation of rights relating to content used for training artificial intelligence models (TDM opt-out). Pursuant to Article 4(3) of Directive (EU) 2019/790 and Article 70-quater of Italian Law 633/1941, WeCo expressly reserves the rights of text and data mining over the content of the Website. Therefore, the use of automated systems (bots, spiders, crawlers, scrapers) or manual processes aimed at extracting data or text from the Website, as well as the use of Website content for the training, development, fine-tuning, validation or testing of generative artificial intelligence models or machine-learning algorithms, including where such activities are carried out by third parties on behalf of the user or through external services, is prohibited in the absence of specific written authorization from WeCo. This reservation is enforceable erga omnes and is also expressed in machine-readable form in the Website’s robots.txt file and metadata.

4. Processing of Personal Data (GDPR) and User Rights

4.1 Data Controller

The Data Controller of personal data is WeCo S.r.l., with registered office at Viale J.F. Kennedy 121, 50038 Scarperia e San Piero (FI), Italy. Users may contact the Data Controller at [email protected] for any request concerning the processing of their personal data.

The Data Controller adopts appropriate security measures designed to prevent unauthorized access, disclosure, modification or destruction of Personal Data.

Processing is carried out using IT and/or telematic tools, with organizational methods and logic strictly related to the purposes indicated. In addition to the Data Controller, in some cases other parties involved in the company’s organization may have access to the Data, such as administrative, sales, marketing and legal staff, system administrators, or external parties such as third-party technical service providers, postal couriers, hosting providers, IT companies and communication agencies, appointed by the Data Controller, where necessary, for example as Data Processors. An up-to-date list of Data Processors may always be requested from the Data Controller.

4.2 Purposes and Legal Bases

WeCo processes personal data collected through the Website for the following purposes and on the following legal bases pursuant to Article 6 of the GDPR:

  • provision of requested services, management of the user account, pre- and after-sales assistance – legal basis: performance of a contract or pre-contractual measures (Article 6(1)(b) GDPR);
  • compliance with legal, tax, accounting and product-safety obligations – legal basis: legal obligation (Article 6(1)(c) GDPR);
  • sending newsletters and direct marketing communications – legal basis: consent of the data subject (Article 6(1)(a) GDPR), which may be withdrawn at any time;
  • statistical analysis, product and service improvement and benchmarking – legal basis: legitimate interest of the Data Controller (Article 6(1)(f) GDPR), subject to a balancing assessment; where technically possible, analysis is carried out on pseudonymized or aggregated data;
  • defense of WeCo’s rights in legal proceedings – legal basis: legitimate interest (Article 6(1)(f) GDPR).

Personal Data collected may include: usage data; tracking tools; first name; last name; telephone number; physical address; email address; VAT number; company name; tax code; country; state or province; postal code; city; image; street number; language; and other similar information.

In some cases, subject to the user’s authorization, it may be necessary to access data, information and services available on the device used by the user, such as the camera, photo gallery, location and similar functions. In such cases, the additional data concerned will be collected and processed.

4.3 Data Retention

Personal data are retained for the period strictly necessary to pursue the purposes for which they were collected and, in any case, in compliance with the limitation periods established by law. By way of indication, and subject to any legal obligations or protection requirements: account data are retained until deletion is requested by the user or until inactivity continues for more than 24 months; sales and warranty data are retained for 10 years from the last supply (Article 2220 of the Italian Civil Code); marketing data are retained until consent is withdrawn.

Data are processed at the operating offices of the Data Controller and in any other place where the parties involved in the processing are located. For further information, users are invited to contact the Data Controller.

Users’ Personal Data may be transferred to a country other than the one in which the user is located. To obtain further information regarding the place of processing, the user may refer to the section concerning details on the processing of Personal Data.

Data may be stored on servers located in Italy and/or abroad, provided that all safeguards and security measures required by the GDPR for the protection of personal data are observed.

Data may also be transferred to countries outside the EU for which the European Commission has not adopted an adequacy decision. In such cases, processing may take place on the basis of the recipient’s commitment to comply with binding rules, including the standard contractual clauses for data protection adopted by the European Commission.

4.4 Data Subject Rights and Data Deletion Procedure

Pursuant to Articles 15 to 22 of the GDPR, users have the right, at any time, to:

  • obtain confirmation as to whether their data are being processed and access such data (right of access – Article 15);
  • obtain rectification of inaccurate data or completion of incomplete data (Article 16);
  • obtain deletion of their personal data (“right to be forgotten” – Article 17), in the cases provided for by the GDPR;
  • obtain restriction of processing (Article 18);
  • receive their data in a structured, commonly used and machine-readable format (right to data portability – Article 20);
  • object to processing for direct marketing purposes and, more generally, on grounds relating to their particular situation (Article 21);
  • withdraw any consent given at any time, without affecting the lawfulness of processing based on consent before its withdrawal (Article 7(3));
  • lodge a complaint with the Italian Data Protection Authority, Piazza Venezia 11, 00187 Rome, www.garanteprivacy.it, or with the supervisory authority of the EU Member State of residence.

How to exercise rights. Users may exercise their rights, including requesting deletion of stored data (account, registration data, telemetry data from WeCo Apps, configurator logs), through any of the following channels:

  • email to [email protected], stating in the subject line “GDPR Request – [type of request]”;
  • certified email (PEC) sent to the company PEC address indicated above;
  • the dedicated form available in the reserved area of the Website and the WeCo Apps (“Privacy / Delete my data” section);
  • registered mail addressed to the registered office of WeCo S.r.l.

WeCo will respond to the request within 30 days of receipt, without prejudice to the possibility of extending this period by a further 60 days in the case of a complex request, giving timely notice to the data subject. Deletion is carried out free of charge, except in the case of manifestly unfounded or excessive requests (Article 12(5) GDPR). WeCo may continue to retain data strictly necessary to comply with legal or tax obligations or to defend legal claims.

It is specified that failure to give consent, or withdrawal of consent, including where resulting from the decision to delete an account, may prevent or limit the services provided by WeCo; the user acknowledges and accepts this provision and waives any objection in this respect.

4.5 Security and Confidentiality of Credentials

In order to use the Website or the WeCo Apps, users may be required to register an account. Users are entirely responsible for maintaining the confidentiality of their access credentials and for all activities carried out using them. Users undertake to notify WeCo immediately of any unauthorized use of their account or any other security breach.

If the account is used by third parties, with or without the user’s consent, WeCo may not be held liable for any losses suffered, except in cases of willful misconduct or gross negligence by the Data Controller. The user may be held liable for damage caused to WeCo or third parties.

WeCo adopts appropriate technical and organizational measures pursuant to Article 32 GDPR to prevent unauthorized access, maintain data security and properly use information collected online. However, the user acknowledges that no system is invulnerable to unpredictable cyberattacks which may also result in data theft. In the event of a personal data breach, WeCo will make the notifications required under Articles 33 and 34 GDPR.

Users are invited not to transmit confidential information through Website forms. For communications of a personal or confidential nature, users should exclusively use the company PEC address and include “CONFIDENTIAL” in the subject line.

4.6 Cookies and Tracking Technologies

The Website does not currently use profiling cookies or third-party advertising tracking tools. Only cookies and technical tools strictly necessary for the operation of the Website may be used, such as session maintenance, language preferences and load balancing. Pursuant to Article 122 of Italian Legislative Decree 196/2003 and the Guidelines of the Italian Data Protection Authority dated 10 June 2021, prior consent from the user is not required for such tools.

WeCo nevertheless reserves the right to use non-anonymized analytical cookies or profiling cookies in the future. Should such cookies be introduced, users will be informed in advance through an appropriate banner or another method compliant with the Guidelines of the Italian Data Protection Authority, allowing users to accept, reject or customize their consent as easily as they gave it. Users may also manage their preferences through their browser settings.

4.7 Suspension or Deletion of the Account

WeCo reserves the right to suspend or delete the user’s account at any time and without notice if, at its sole discretion, it considers that the user has violated these Terms, applicable law, or has used the Website, the Apps or the WeCare portal improperly or in a manner harmful to the company or third parties. In particular, the following constitute grounds for immediate deletion:

  • violation of intellectual property rights (Section 3);
  • attempts at unauthorized access or tampering with security systems;
  • submission of false or incomplete data during registration;
  • use of the services for unlawful purposes.

The user acknowledges that, in the event of deletion due to a violation, the user will not be entitled to any compensation or refund, even where this results in interruption of the services offered. In such circumstances, WeCo reserves the right to take appropriate legal action to obtain compensation for damages.

5. Action, Information and Single Point of Contact (Regulation (EU) 2022/2065 – DSA)

In accordance with Regulation (EU) 2022/2065 (“Digital Services Act”), WeCo designates the email address [email protected] as the single point of contact for direct communications with the authorities of the Member States, the European Commission, the European Board for Digital Services and users of the Website. The accepted languages of communication are Italian and/or English.

Any user or interested third party may report to WeCo the presence on the Website of content considered illegal or in breach of these Terms by sending a communication to the above email address and indicating: (i) the precise reasons for the report; (ii) the exact URL or other information enabling the content to be identified; (iii) the name and email address of the reporting party, except for anonymous reports in sensitive cases; and (iv) a good-faith declaration regarding the truthfulness of the information provided. WeCo will process reports promptly, diligently, objectively and in a non-arbitrary manner and will provide the reporting party with a reasoned response.

6. Links to Third-Party Websites and Applications

For the user’s convenience, the Website, the app and the WeCare portal may include links and/or redirects to third-party websites or applications. WeCo has no control over third-party websites or applications, is not responsible for their accuracy, content, security or privacy policies, and does not endorse the owners, content or services of such websites or applications.

Use of third-party websites or applications is at the user’s sole risk. Users are invited to review the terms and conditions and privacy policies of any third party before using its services.

Any interconnections between the Website or the WeCo Apps and third-party services, including, by way of example, electricity network operator portals, energy distributors, cloud services or home automation systems, will be operational only after the user has accepted not only these Terms and Conditions but also any general or special terms applicable to the third-party service.

7. WeCo Apps, Configurator and Technical Disclaimers

7.1 Recreational and Informational Nature of the WeCo Apps

The mobile and web applications made available by WeCo (hereinafter the “WeCo Apps”) are monitoring tools intended exclusively for recreational, informational and educational purposes. The WeCo Apps do not constitute and do not replace MID-certified measuring instruments (Directive 2014/32/EU), nor do they constitute tax, accounting, billing or official energy-reporting instruments pursuant to Italian Legislative Decree 102/2014, ARERA resolutions or any other applicable legislation.

The data displayed in the WeCo Apps, including photovoltaic production, stored energy, energy drawn from or fed into the grid, self-consumption, state of charge, efficiency and estimated economic savings, are purely indicative and statistical in nature and may not be used as evidence in relations with the Italian Energy Services Operator (GSE), the local distributor, the energy supplier, the Italian Revenue Agency or any other institutional or commercial third party.

7.2 Energy Calculations, Disconnection Periods and Estimated Data

WARNING – The energy calculations displayed in the WeCo Apps may differ, even significantly, from the readings of certified meters installed by the distributor or from the customer’s fiscal meters. Such differences may depend, among other things, on metrological tolerances of the internal sensors of WeCo products, sampling algorithms, rounding, firmware recalibrations, software updates and other technical variables.

In particular, the user acknowledges and expressly accepts that:

  • when the WeCo Apps interact with third-party services, such as electricity network portals, management systems, IoT brokers or third-party platforms, the displayed calculations may not be perfectly aligned with the official data of those services due to latency, data exchange formats, time zones, different aggregation criteria and rounding methods;
  • during any periods without connectivity, including lack of a data network, unavailability of the WeCo cloud, scheduled maintenance or device restarts, the WeCo Apps may display estimated, interpolated or assumed values based on historical data, average values or predictive algorithms. Such values may subsequently be replaced by actual data once the connection is restored, with possible retroactive updates to totals;
  • the WeCo Apps may apply automatic corrections, adjustments or realignments to internal meters and energy totalizers in order to maintain consistency across historical data series; such corrections may result in differences compared with values previously displayed;
  • the WeCo Apps may integrate, for illustrative purposes only, data supplied by third parties, such as weather forecasts, energy prices and time bands, whose accuracy, completeness or continuity WeCo does not guarantee.

WeCo therefore declines all liability for any economic, contractual, tax, technical or system-sizing decisions made by the user or third parties exclusively on the basis of data displayed in the WeCo Apps. For any official, tax or contractual purpose, users must rely exclusively on certified meters and bills issued by their suppliers.

7.3 Energy Storage and Solar Production System Configurator

The online configurator for energy storage systems and solar production systems (hereinafter the “Configurator”) is a tool provided free of charge by WeCo for initial guidance and preliminary configuration. The Configurator does not constitute and does not in any way replace an electrical design, a technical report signed by a qualified professional, an authorization filing, or any document required by CEI 0-21, CEI 0-16, CEI 64-8, Italian Ministerial Decree 37/2008 or any other applicable technical regulation.

The output of the Configurator, including suggested battery sizes, number of photovoltaic modules, inverter sizing, self-consumption estimates and economic payback estimates, is purely indicative, is based on standard parameters and simplified assumptions, and does not take into account the specific conditions of the installation site, such as shading, planning restrictions, cable cross-sections, lengths, losses or network constraints.

It is the user’s sole responsibility to seek assistance from a qualified and authorized technician, such as an electrical designer registered with the relevant professional body or an installer registered for renewable energy sources and/or under letters A/B of Italian Ministerial Decree 37/2008, for the verification, validation, detailed design, installation, commissioning and supervision of the system. WeCo shall not be liable for damage to persons, animals or property resulting from use of the Configurator output without the involvement of a qualified technician.

8. Limitation of Liability

To the extent permitted by applicable law, WeCo and its directors, employees, officers, agents, subcontractors, suppliers and licensors disclaim all liability towards the user for use of the Website and/or the WeCo Apps and/or the WeCare service. WeCo shall not be liable for damages of any kind, foreseeable or unforeseeable, direct or indirect, non-material or material, including loss of use, loss of data, loss of goodwill, loss of profits, interruption of work, damage to the quality of results or malfunction of IT equipment, arising from access to the Website, use of the WeCo Apps or reliance on the data displayed therein.

WeCo uses the diligence required to publish accurate and up-to-date information, but does not guarantee that the information published on the Website is at all times accurate, complete, up to date or suitable for a specific purpose. The Website may also be affected, including temporarily, by technical malfunctions, unauthorized tampering or publication errors.

WeCo does not guarantee that material available on the Website, the App or the WeCare portal is free from viruses or malware. It is the user’s responsibility to adopt protective measures, including antivirus software and firewalls, to prevent cyberattacks.

All information published on the Website or available through the App or the WeCare portal concerning warranties, products and services is provided for informational purposes and has no contractual value. Only the latest versions of the General Terms and Conditions of Sale, datasheets and warranty certificates issued by WeCo at the time of sale shall prevail. It is the final customer’s responsibility to obtain information and request the updated versions of such documents at the time of purchase.

More generally, all services are provided as-is and subject to actual availability, without warranties of any kind, whether express or implied, on the part of WeCo. WeCo may therefore discontinue such services even without notice, and users waive the right to raise objections or disputes in this respect.

To the maximum extent permitted by applicable law, WeCo makes no representation or warranty, express or implied, including, without limitation, warranties of merchantability, fitness for a particular purpose or non-infringement of specific laws of the user’s country or of the country in which the user intends to market or has marketed products.

Mandatory limitations. These limitations do not apply in cases of willful misconduct or gross negligence by WeCo, personal injury, breach of essential contractual obligations or, in relations with consumers, the mandatory rights and warranties provided by the Consumer Code (Articles 128 et seq.) and other mandatory European and national legislation.

9. Applicable Law and Jurisdiction

These Terms are governed by and construed in accordance with Italian law and European Union law, excluding rules of private international law that would require the application of the laws of other jurisdictions. Users accessing the Website from another jurisdiction are responsible for complying with applicable local laws.

Jurisdiction. For disputes arising between WeCo and a user acting as a consumer pursuant to Article 3 of the Consumer Code, the court of the consumer’s place of residence or domicile, if located in Italy, shall have jurisdiction (Article 33(2)(u) of Italian Legislative Decree 206/2005). For consumers residing in other EU Member States, Articles 17 to 19 of Regulation (EU) 1215/2012 (“Brussels I bis”) shall apply.

For disputes arising between WeCo and a user acting as a professional or business, the Court of Florence shall have exclusive jurisdiction.

In accordance with Article 14 of Regulation (EU) 524/2013, consumers are informed that the European ODR (Online Dispute Resolution) platform for the out-of-court resolution of disputes is available at https://ec.europa.eu/consumers/odr. This is without prejudice to ADR procedures provided for by the Consumer Code.

10. Final Provisions

Severability. The invalidity or ineffectiveness of one or more provisions of these Terms shall not result in the invalidity of the remaining provisions, which shall remain fully binding.

Waiver. Failure or delay by WeCo in exercising any right provided for by these Terms shall not constitute a waiver of that right.

Assignment. WeCo reserves the right to assign this relationship to third parties, in whole or in part, in connection with extraordinary transactions such as merger, demerger or transfer of a business unit, giving notice to the user.

Language. The official version of these Terms is the Italian-language version. Any translations into other languages are provided solely for convenience; in the event of any discrepancy, the Italian version shall prevail.

11. How to Contact Us

For any questions, requests or reports concerning the Website, the WeCo Apps, the Configurator or these Terms, users may contact us at the following details:

Declaration of acceptance of onerous clauses pursuant to Articles 1341 and 1342 of the Italian Civil Code. By accepting these Terms, the user declares that they have read, understood and specifically approved the clauses contained in Sections: 1 (Amendments to the Terms), 3 (Intellectual property and prohibition of TDM/AI training), 4.7 (Suspension or deletion of account), 6 (Links to third parties), 7 (WeCo Apps, energy calculations and Configurator), 8 (Limitation of liability) and 9 (Applicable law and jurisdiction).